This is really an update of this earlier post about our gas supply saga. Read that first if you want the whole picture.
I am nervously awaiting an e-mail from our gas supplier in reply to my notification that they have been charging us 2.83 times more than they should for our gas. That’s a big multiplier when you apply it to a year’s supply of fuel. About £560 worth in fact. Ouch! That’s half a decent bicycle for goodness sake.
The reason I am waiting nervously is because when we moved house before Christmas we took the bold decision to go with the cheapest gas supplier we could find despite the fear of becoming entangled in some kind of ‘consumer tells of million pound gas bill nightmare’ story in the Daily Mail. Up until now we have enjoyed a perfectly satisfactory and very efficient e-mail relationship with the new people but what I dread now is an e-mail along the lines of: Thank you for pointing out the problem with your gas meter. We have arranged for an engineer to remove the unit immediately for safety reasons. Please arrange to heat your home by some other means for the foreseeable future. Unfortunately you are responsible for the cost of removing the meter …… etc. etc.
I’m posting this so that you can have a laugh at our gas supply/meter replacement horror experience but there is actually a serious point behind it which I maintain justifies my spreadsheet obsession. Here’s the story: (I’ll try and keep it brief)
We bought our 26 year old park home knowing that the old boiler and gas fire belonged in a museum of pyrotechnics and we would have to fork out for a new one. So before we moved in the plumber took out the old gas fire and back boiler and fitted a shiny new combi boiler. But he couldn’t get it to work. After much head scratching he and his mate concluded that the old gas meter might be faulty. The meter sits in a box buried in the ground outside the van which isn’t unusual on this park but the very high water table also means that it sits under water at times of heavy rain. Which I would imagine is quite unusual and probably isn’t a good thing. Anyway, National Grid kindly fitted a brand new gas meter which still lives under water most of the time but who am I to argue. It seems to work OK so maybe it’s a dual purpose domestic/submarine model.
The boiler now works fine, we are lolling around our park home in scantily clad bliss and everything is lovely until we get a bill from British Gas (the old supplier) for £900 for two days gas supply! That story is covered here if you want more background. Having sorted that out, we settle into cosy domestic heaven once again until we get the first bill from our new supplier and it’s three times more than expected.
I now go into spreadsheet design mania and start to monitor our consumption. It involves a slightly complex formula that converts units used into kwh and ultimately pounds and pence and we are even more horrified. We appear to be monopolising the North Sea gas supply! After two weeks of analysis, worry, shivering and looking like Scott of the Antarctic whilst watching Countdown we had another look at the figures this morning.
Gill very bravely suggested that perhaps I might have a teeny weeny error in my formula. I didn’t even flinch. I just smiled at her through my mortally offended pride and began to do some checks. Finally, after studying our bills from our old house and the new ones from the new supplier we spotted the problem. It wasn’t so much an error in the formula, (phew) but rather a combination of errors on everybody’s part. It seemed that our new gas meter is metric, our new gas supplier thinks it is imperial and that tiny little detail represents an annual bill inflated by over £560!
While I have been writing this I have had a reply from Andrew at our current supplier and it would appear that champagne might be in order. With the least possible fanfare he simply said, “Sorry, we have the record of your meter wrong. We’ll sort it out and amend your statement.” Or words to that effect. The Daily Mail are going to be bitterly disappointed. No drama, no fuss, just a simple, common sense solution. I am so relieved and more than a little flabbergasted. In fact I am so pleased that I am happy to announce that the supplier in question is Zog Energy and I would tentatively suggest you might want to check them out. (Other utility suppliers are available.)
So, what have we learnt from all this?
1. Gas meters work under water
2. New boilers really are very efficient if you give them enough gas to burn
3. Plywood houses are quite cheap to heat
4. British Gas wouldn’t be my first choice to organise a brewery based knees-up
5. Zog Energy might be though and I would definitely go to the party
6. And SPREADSHEETS ARE WONDERFUL!!!!
Pour me another pina colada darling and don’t spare the ice.